Frequently Asked Questions

An AI chatbot is an intelligent software program that can simulate human conversation through text or voice interactions. Our chatbots use advanced natural language processing (NLP) and machine learning algorithms to:

• Understand customer questions and intent
• Provide accurate and relevant responses
• Learn from interactions to improve over time
• Handle multiple conversations simultaneously

The chatbot integrates with your website and can answer questions about your products, services, policies, and more, providing instant support to your customers 24/7.

Our AI chatbot solution stands out in several key ways:

• Advanced AI Technology: Uses state-of-the-art language models for better understanding
• Easy Customization: Simple interface to train the chatbot with your business knowledge
• Affordable Pricing: Competitive rates suitable for businesses of all sizes
• 24/7 Support: Round-the-clock customer service for our clients
• Analytics Dashboard: Comprehensive insights into chatbot performance
• Easy Integration: Simple setup process with minimal technical requirements

Our chatbot solution is designed to benefit businesses across various industries:

• E-commerce: Product inquiries, order status, shipping information
• Healthcare: Appointment scheduling, basic health information, FAQs
• Financial Services: Account information, transaction history, basic support
• Education: Course information, enrollment questions, student support
• Real Estate: Property listings, viewing schedules, agent information
• Restaurants: Menu information, reservations, hours of operation
• Professional Services: Service inquiries, appointment booking, general information

Any business that receives customer inquiries can benefit from our chatbot solution.

No technical knowledge required! Our platform is designed for ease of use:

• Simple Setup: User-friendly dashboard with step-by-step guidance
• Copy-Paste Integration: Just one line of code to add to your website
• WordPress Plugin: One-click installation for WordPress sites
• Pre-built Templates: Start with ready-made conversation flows
• Video Tutorials: Watch and learn at your own pace

If you need help, our support team is always available to assist you with setup.

Our chatbot comes with a comprehensive set of features:

• Unlimited Chatbots: Create as many chatbots as you need on all plans
• Knowledge Base: Train your chatbot with your business information (capacity varies by plan)
• Multi-language Support: AI-powered translation in 100+ languages (all plans)
• AI Auto Localization: Automatically detect and respond in customer's language (all plans)
• Website Integration: Embed chatbot on any website with one line of code (all plans)
• WordPress Plugin: One-click installation for WordPress sites (all plans)
• Telegram Bot: Connect your Telegram bot for automated responses (all plans)
• eBay Messaging: Automate eBay customer service (all plans)
• Profile Chat Page: Dedicated shareable chat page (Starter+)
• Virtual Business Card: Digital business card with QR code (Starter+)
• Calendly Integration: Automated appointment booking (Starter+)
• WhatsApp Business: Connect WhatsApp for customer support (Standard+)
• WooCommerce Sync: Integrate with your online store (Standard+)
• Custom Branding: Match your brand colors and style (Standard+)
• Analytics Dashboard: Basic (Starter+), Advanced (Growth+)
• Mobile Responsive: Works perfectly on all devices

We offer various platform integrations depending on your plan:

• Website Integration: All plans - Embed chatbot on any website
• WordPress Integration: All plans - WordPress plugin for easy installation
• Telegram Integration: All plans - Connect your Telegram bot
• eBay Messaging: All plans - Automate eBay customer messages
• Profile Chat Page: Starter+ - Dedicated shareable chat page
• Virtual Business Card: Starter+ - QR code and shareable link
• Calendly Integration: Starter+ - Schedule appointments via chat
• WhatsApp Integration: Standard+ - WhatsApp Business integration
• WooCommerce Sync: Standard+ - Sync products and orders automatically
• Email Integration: Standard+ - Email communication integration
• API Access: Pro only - Build custom integrations

Training your chatbot is simple and straightforward:

1. Access the Knowledge Base: Log into your admin dashboard
2. Add Information: Enter your business details, FAQs, product information, and policies
3. Organize Content: Structure your information in a logical way
4. Test Responses: Use the built-in testing tool to verify accuracy
5. Deploy: Your chatbot will automatically use the new information

Knowledge Base limits by plan:

• Free: 1 record (500 characters)
• Starter: 1 record (1,500 characters)
• Standard: 2 records (1,500 characters each)
• Growth: 3 records (2,500 characters each)
• Pro: 5 records (2,500 characters each)

Our analytics features help you understand your chatbot's performance:

• Basic Analytics (Starter+): Message counts, conversation history, usage tracking
• Advanced Analytics (Growth+): Detailed insights, trends, customer satisfaction metrics, peak usage times
• Conversation History: Free (7 days), Starter (30 days), Standard (90 days), Growth/Pro (Unlimited)
• Real-time Dashboard: Monitor chatbot activity as it happens
• Usage Alerts: Get notified when approaching message limits
• Export Data: Download conversation logs and analytics reports

Note: Analytics features are not available on the Free plan. Upgrade to Starter or higher to access analytics.

Our WooCommerce integration (available on Standard+ plans) allows your chatbot to:

• Product Information: Answer questions about your products automatically
• Inventory Sync: Real-time stock availability information
• Order Status: Help customers track their orders
• Product Recommendations: AI-powered product suggestions based on customer queries
• Price & Shipping Info: Provide accurate pricing and shipping details

Simply connect your WooCommerce store using REST API credentials, and the chatbot will automatically sync your product catalog.

Yes! eBay Messaging Integration is available on all plans:

• Automated Responses: AI responds to buyer questions automatically
• Product-Specific Answers: Context-aware responses based on listing
• Quick Replies: Fast response time improves seller ratings
• Manual Override: Review and edit responses before sending
• Message History: Track all eBay conversations in one place

Connect your eBay account in the admin dashboard to start automating customer messages.

The Virtual Business Card (available on Starter+ plans) is a modern digital profile that includes:

• Professional Profile Page: Showcase your business info, services, and contact details
• QR Code: Generate scannable QR codes for easy sharing
• Custom Link: Shareable URL (e.g., novachatbot.com/bot/yourname)
• Integrated Chat: Visitors can chat with your AI assistant directly
• Contact Buttons: One-tap access to call, email, or visit your website
• Social Media Links: Connect all your social profiles
• Custom Branding: Match your brand colors and style

Perfect for networking, email signatures, and modern business cards!

We offer 5 flexible pricing plans to suit businesses of all sizes:

• Free Plan ($0/mo): 50 messages/month, 1 knowledge base record (500 chars), unlimited chatbots, website integration, WordPress, Telegram, eBay messaging, multi-language support
• Starter Plan ($19.99/mo): 1,000 messages/month, 1 knowledge base record (1,500 chars), basic analytics, profile chat page, virtual business card, Calendly integration
• Standard Plan ($39.99/mo): 2,000 messages/month, 2 knowledge base records (1,500 chars), all Starter features plus WhatsApp, WooCommerce Sync & Email integration, custom branding
• Growth Plan ($149/mo): 12,000 messages/month, 3 knowledge base records (2,500 chars), advanced analytics, booking system, product suggestions, priority support
• Pro Plan ($499/mo): 40,000 messages/month, 5 knowledge base records (2,500 chars), API access, custom integrations, remove branding, dedicated support

All plans include unlimited chatbots, multi-language support, and pay-as-you-go overage at $0.012/message. Save 20% with annual billing!

Yes! We offer a completely free plan that includes:

• 50 AI messages per month
• Unlimited chatbots
• 1 knowledge base record (up to 500 characters)
• Website integration chatbot
• eBay messaging integration
• Multi-language support
• Email support (48-hour response)
• 7 days conversation history
• No credit card required

When you exceed your monthly limit, you can continue using the chatbot by paying $0.012 per message from your wallet balance. Upgrade anytime to unlock more features!

Absolutely! You can upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at the next billing cycle
• No penalties: No fees for changing plans
• Data preservation: All your settings and data are maintained

Our flexible billing system ensures you only pay for what you need, and you can adjust as your business grows.

We use a flexible pay-as-you-go system for overage:

• Overage Rate: $0.012 per message (same for all plans)
• Wallet System: Top up your wallet balance anytime
• No Interruption: Your chatbot continues working seamlessly
• Transparent Billing: Track usage in your dashboard

Simply top up your wallet when needed, or upgrade to a higher plan if you consistently exceed your limit.

Save 20% on all paid plans when you choose annual billing:

• Starter: $19.99/mo → $191.90/year (save $47.98)
• Standard: $39.99/mo → $383.88/year (save $95.88)
• Growth: $149/mo → $1,428/year (save $360)
• Pro: $499/mo → $4,788/year (save $1,200)

Annual billing is paid upfront and gives you 10 months of service for the price of 12 months!

We accept all major payment methods through our secure payment processor:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards
• Digital Wallets: Apple Pay, Google Pay
• Bank Transfers: Available for annual plans

All payments are processed securely through Stripe with industry-standard encryption. We never store your payment information on our servers.

Setup time varies depending on your needs:

• Basic Setup: 15-30 minutes for a simple chatbot
• Standard Setup: 1-2 hours for a fully customized chatbot
• Advanced Setup: 1-2 days for complex integrations

Our setup process is designed to be quick and easy. Most customers can have their chatbot live within an hour of signing up.

We provide support levels based on your plan:

• Free & Starter: Email support (48-hour response for Free, 24-hour for Starter)
• Standard: Email support (24-hour response time)
• Growth: Priority support (4-hour response time)
• Pro: Dedicated support (1-hour response time)

Additional resources available to all customers:

• Documentation: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step setup and training videos
• Knowledge Base: Self-service help articles

Yes! We offer a 30-day money-back guarantee on all paid plans:

• Not satisfied? Get a full refund within 30 days
• No questions asked
• Cancel anytime from your dashboard
• Your data will be preserved for 30 days after cancellation

We're confident you'll love our chatbot solution, but if it's not the right fit, we've got you covered.

Absolutely! We take security and privacy very seriously:

• Encrypted Connections: All data transmitted via SSL/TLS encryption
• Secure Storage: Your data is stored in encrypted databases
• GDPR Compliant: We follow strict data protection regulations
• Regular Backups: Automated daily backups to prevent data loss
• Access Control: Only you can access your chatbot data
• No Data Sharing: We never sell or share your data with third parties

You can export or delete your data anytime from your dashboard. We maintain 99.9% uptime with enterprise-grade infrastructure.