Terms and Conditions

Please read these terms carefully before using our AI chatbot services.

Last updated: December 2024

1. Introduction

These Terms and Conditions ("Terms") govern your use of the AI ChatBot Solutions service ("Service") provided by AI ChatBot Solutions ("Company," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Definitions

  • "Service" refers to the AI chatbot platform and related services provided by AI ChatBot Solutions.
  • "User," "you," "your" refers to the individual or entity using our Service.
  • "Content" refers to any information, data, text, or other materials uploaded, stored, or processed through our Service.
  • "Account" refers to your registered user account for accessing the Service.

3. Service Description

AI ChatBot Solutions provides an AI-powered chatbot platform that allows businesses to create, customize, and deploy intelligent chatbots for customer service and support purposes. Our Service includes:

  • Chatbot creation and customization tools
  • Knowledge base management system
  • Analytics and reporting features
  • Integration capabilities with third-party platforms
  • Technical support and documentation

4. Account Registration and Security

To use our Service, you must register for an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring your account information remains accurate and up-to-date

We reserve the right to terminate accounts that violate these Terms or are inactive for extended periods.

5. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Upload, transmit, or distribute harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use the Service to send spam, phishing, or other malicious content
  • Reverse engineer, decompile, or attempt to extract source code from our Service

6. Content and Data

Your Content:

  • You retain ownership of all content you upload to our Service
  • You grant us a limited license to use your content solely for providing the Service
  • You are responsible for ensuring you have the right to use and share any content you upload
  • We may remove content that violates these Terms or applicable laws

Data Privacy:

  • We collect and process data in accordance with our Privacy Policy
  • You are responsible for complying with applicable data protection laws
  • We implement appropriate security measures to protect your data

7. Payment Terms

Our Service is offered on a subscription basis with various pricing tiers. Payment terms include:

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change our pricing with 30 days' notice
  • Failure to pay may result in service suspension or termination
  • You are responsible for all taxes associated with your use of the Service

8. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by Nova Chatbot and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service without our express written consent.

9. Disclaimers and Limitations

Service Availability:

  • We strive to maintain high service availability but cannot guarantee 100% uptime
  • We may temporarily suspend the Service for maintenance or updates
  • We are not responsible for interruptions caused by factors beyond our control

Limitation of Liability:

  • Our Service is provided "as is" without warranties of any kind
  • We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
  • Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim
  • We are not liable for indirect, incidental, or consequential damages

10. Indemnification

You agree to indemnify and hold harmless Nova Chatbot, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you upload or transmit through the Service

11. Termination

Either party may terminate this agreement at any time:

  • You may cancel your subscription at any time through your account settings
  • We may terminate your account for violation of these Terms
  • Upon termination, your access to the Service will cease immediately
  • We may delete your data after termination, subject to our data retention policies

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: legal@novachatbot.com
  • Phone: +44 7411 199212
  • Address: Prince Charles Dr, Brent Cross, London NW4 3FP, United Kingdom

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Nova Chatbot regarding the use of the Service, superseding any prior agreements or understandings.